Information
Need to know something? Here is a list of frequently asked questions. If you don't see your question here, please don't hesitate to contact us.
Frequently asked questions
How long is delivery?
For the best possible outcome for our stock, we have chosen Royal Mail Special Delivery Guarenteed by 1pm. This is a fast 24hour service and your parcel will need to be signed for.
What happens if my shrimp/fish has arrived dead?
In the very unlikely and unfortunate event of a DOA (Dead on arrival,) we do have a policy in place. You must record the unboxing of your order and send it us within 60 minutes of arrival to ensure appropriate proof of the DOA. The proof of your DOA must be of the item in our packaging as releasing the order into your personal tank is counted as acceptance of the order. Our refunds will only cover the DOA and not the delivery cost.
How do I care for my shrimp?
Our care guide is available on every product advertisement. Simply look through the gallery of the product and find your instructions there.
Can I collect my order?
Yes, you can. Our collection service is free to use. We will message you when your order is ready to go so you can come and collect from our door.
Do you deliver?
We offer local delivery. This may vary depending on availability and distance, please contact us to check availability and make arrangements.
Do you only sell shrimp?
As hobby breeding enthusiasts, our stocks are limited. If we have fish/plecs available they will be available to purchase from our products page. If you are unsure, we are always a message away to let you know exactly what we have available.
I don't want to buy fish, but can I make a donation?
Yes, you can. We accept donations toward our goals and there is much more information about this on our 'about us' page.
Do you have a different question?
Simply click the button below to contact us! Alternatively you can reach us on our Facebook page!
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