💡 Need to Know Something?
We’ve put together a list of our most Frequently Asked Questions to help you find answers quickly. If you don’t see your question here, please feel free to get in touch
— we’re always happy to help! 🦐💙
Frequently asked questions 💭
How long is delivery?
📦 Shipping Information
For the best possible outcome for our shrimp, we use fast, fully tracked delivery services to minimise time in transit and maximise safety.
• ✨ Small Orders → Sent via Royal Mail Tracked 24
• 🚀 Larger Orders → Sent via Royal Mail Special Delivery Guaranteed by 1pm (premium next-day, fully tracked, signature required)
⏰ Same-day dispatch is available on orders placed before 12pm (working days). Orders placed after 12pm ship the next working morning. We do not ship Sundays for shrimp safety.
❄️ Winter shipping is active — all shrimp are sent with heat packs to keep them warm during transit.
Your shrimp’s health and safety are always our top priority. Every order is carefully packed to ensure a safe journey from our tanks to your door. 💙🦐
What happens if my shrimp have arrived deceased?
🦐 DOA Policy – Live Arrival Guarantee
We want every customer to receive healthy, thriving shrimp. That’s why we offer a Live Arrival Guarantee under the following conditions:
- 📸 Proof Required → If any shrimp arrive dead, please take clear photos of them in the unopened bag within 2 hours of delivery.
- 💌 Contact Us Quickly → Send the photos to us via email or our contact page, along with your order details.
- 🔄 Resolution → Once verified, we will offer either a replacement (where possible) or a refund for the affected shrimp.
- 🚫 Exclusions → Shipping costs are non-refundable. Guarantee does not cover delays caused by courier services or if no one is available to accept the parcel.
We take great pride in the care of our stock and pack every order with the utmost attention to ensure safe arrival. 💙
How do I care for my shrimp? 🦐
🦐 Shrimp Care in a Nutshell 🌿
✅ Stable, cycled tank
✅ Live plants + hiding spots
✅ Gentle sponge filter
✅ Clean, consistent water changes
✅ Light feeding, don’t overdo it!
✨ Full guides available in our blog — check them out for everything you need to know!
Can I collect my order?
🚗 Click & Collect Service
Yes, you can! Our collection service is completely free to use. Once your order is ready, we’ll send you a message so you can come and collect it safely from our door. 🦐💙
Do you deliver?
🚚 Delivery Options
- 🏡 Local Delivery → We offer a personal local delivery service, depending on availability and distance. Please contact us to check if we can deliver to your area and to make arrangements.
- 📦 Postal Delivery → We also ship our stock safely across the United Kingdom (including Northern Ireland).
Your shrimp’s wellbeing is our top priority, whether you collect in person, receive a local drop-off, or have them delivered by post. 💙🦐
Do you only sell shrimp?
🦐 Our Breeding Journey 💙
We work hard to carefully breed our beautiful shrimp, striving to offer you as many stunning colours as possible. 🌈 It’s our dream to one day open a full aquatic shop — complete with fish and everything an enthusiast could wish for.
For now, we’re proud to specialise in what we love most: our wonderful shrimp. ✨
Do you have a different question?
💬 Want to Know More?
If you have any questions, simply click the button below to get in touch with us!
Alternatively, you can reach us directly through our Facebook page — we’d love to hear from you. 🦐💙
